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Customer Complaints Handling Procedure We are very conscious about customer satisfaction. Having this on mind, the below procedure is introduced to address customer complaints and ensure a resolution at the earliest.

Our Services

We offer unique benefit schemes and provide protection for all segment in general insurance industry. We have adopted new technologies that is designed to make people and government connect effectively

Agrahara

"Agrahara" medical insurance scheme is to uplift the living standards of the public servent & their families

Motor

Motor insurance is to provide financial risk management for their motor vehicles

Non-Motor

Non-motor insurance is to provide risk management for all types of Fire, Marine and Miscellaneous Insurance


SRCC & T

We provide insurance cover for the risk arising out of Strike, Riot, Civil Commotion and Terrorist

Re-insurance

Reinsurance for all type of risks including catastrophic losses

Micro

Micro insurance / Agricultural loan protection



Agrahara claims payments - 2023-01-01 to 2023-04-30

Government servent and Pensioners 54280 claims settled.
Compensated value Rs: 174 million.

Agrahara Government Claim Semi Government Claim Pension Claim

FULLY GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 5,679 477,890,115
Government hospital admission 21,533 274,446,106
Heart surgery 253 212,175,349
Child birth 4,680 155,084,554
Covid 19 1,807 25,264,139
Death 653 163,799,997
Spectacle 14,080 64,851,750
Cancer 823 60,129,954
Brain Surgery 6 7,156,881
Kidney 26 10,541,859
Other 42 8,356,370
Total 49,582 1,459,697,074

CLAIM PAYMENT CHART

SEMI GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 1,096 97,647,463
Government hospital admission 1,164 14,865,062
Heart surgery 40 37,560,082
Child birth 321 15,789,143
COVID 19 27 279,000
Death 29 13,700,000
Cancer 36 1,107,206
Other 33 4,11,800
Total 2,746 185,059,756

CLAIM PAYMENT CHART

PENSION CLAIM PAYMENT SUMMAREY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 892 38,875,307
Government hospital admission 726 4,325,011
Heart surgery 74 34,680,095
Death 152 17,175,000
Cancer 95 5,742,451
Other 4 439,150
COVID 19 9 28,500
Total 1,952 101,265,5140

CLAIM PAYMENT CHART


January to August agrahara claims payments

Summary 2022

Agrahara Government Claim Semi Government Claim Pension Claim
Fully Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 16,179 1,284,114,541 30.6%
Government hospital admission 34,725 491,226,814 11.7%
Heart surgery 622 447,326,835 10.7%
Child birth 11,600 432,662,546 10.3%
Covid 19 28,686 651,287,384 15.5%
Death 1,915 550,034,550 13.1%
Spectacle 33,585 153,435,955 3.7%
Cancer 1,313 105,334,288 2.5%
Brain Surgery 19 21,562,129 0.5%
Kidney 64 22,718,630 0.5%
Other 160 29,938,535 0.7%
Total 128,868 4,189,642,207 100.0%
Claim Payment Chart
Semi Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 1,845 161,630,272 47.1%
Government hospital admission 1,608 20,162,253 5.9%
Heart surgery 72 55,491,685 16.2%
Child birth 571 30,423,707 8.9%
COVID 19 536 9,007,900 2.6%
Death 142 56,194,994 16.4%
Cancer 69 6,509,179 1.9%
Other 56 3,459,000 1.0%
Total 4,899 342,878,990 100.0%
Claim Payment Chart
Pension Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 1,738 73,104,791 34.5%
Government hospital admission 923 4,741,527 2.2%
Heart surgery 183 83,958,295 39.6%
Death 301 40,050,000 18.9%
Cancer 121 9,321,167 4.4%
Other 7 831,450 0.4%
Total 3,273 212,007,230 100.0%
Claim Payment Chart