Customer Complaints Handling Procedure We are very conscious about customer satisfaction. Having this on mind, the below procedure is introduced to address customer complaints and ensure a resolution at the earliest.

Our Services

We offer unique benefit schemes and provide protection for all segment in general insurance industry. We have adopted new technologies that is designed to make people and government connect effectively

Agrahara

"Agrahara" medical insurance scheme is to uplift the living standards of the public servent & their families

Motor

Motor insurance is to provide financial risk management for their motor vehicles

Non-Motor

Non-motor insurance is to provide risk management for all types of Fire, Marine and Miscellaneous Insurance


SRCC & T

We provide insurance cover for the risk arising out of Strike, Riot, Civil Commotion and Terrorist

Re-insurance

Reinsurance for all type of risks including catastrophic losses

Micro

Micro insurance / Agricultural loan protection



Agrahara claims payments - 2024-01-01 to 2024-02-29

Government servent and Pensioners 16,531 claims settled.
Compensated value Rs: 517 million.

Agrahara Government Claim Semi Government Claim Pension Claim

FULLY GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 1,920 163,038,182
Government hospital admission 6,888 92,210,858
Heart surgery 72 55,173,629
Child birth 1,258 40,260,425
Covid 19 45 826,500
Death 58 42,466,666
Spectacle 4,806 22,794,950
Cancer 207 14,730,692
Brain Surgery 2 2,000,000
Kidney 0.2 241,296
Other 14 2,818,700
Total 15,272 436,561,898

CLAIM PAYMENT CHART

SEMI GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 204 19,789,755
Government hospital admission 280 3,404,213
Heart surgery 20 14,094,960
Child birth 50 2,534,511
Death 5 3,500,000
Cancer 5 1,175,257
Other 6 305,000
Total 570 44,803,696

CLAIM PAYMENT CHART

PENSION CLAIM PAYMENT SUMMAREY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 382 17,632,203
Government hospital admission 220 1,480,263
Heart surgery 22 8,929,054
Death 43 6,896,600
Cancer 22 1,642,792
Total 689 36,580,912

CLAIM PAYMENT CHART


Agrahara claims payments - 2023-01-01 to 2023-12-31

Government servent and Pensioners 234,656 claims settled.
Compensated value Rs: 7325 million.

Agrahara Government Claim Semi Government Claim Pension Claim

FULLY GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 27,003 2,240,442,922
Government hospital admission 95,221 1,237,017,023
Heart surgery 786 635,540,025
Child birth 20,139 643,120,640
Covid 19 7,734 124,084,080
Death 1,458 962,102,646
Spectacle 65,951 308,811,453
Cancer 2,938 226,485,295
Brain Surgery 34 37,968,605
Kidney 67 35,839,386
Other 235 44,455,780
Total 221,556 6,495,867,855

CLAIM PAYMENT CHART

SEMI GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 2,764 248,154,988
Government hospital admission 3,172 38,591,266
Heart surgery 91 82,459,400
Child birth 813 39,155,220
Death 73 58,900,000
Cancer 101 9,391,169
Other 79 11,578,710
Total 7,093 488,230,753

CLAIM PAYMENT CHART

PENSION CLAIM PAYMENT SUMMAREY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 2,787 129,146,913
Government hospital admission 2,247 14,308,843
Heart surgery 241 112,295,056
Death 428 66,362,800
Cancer 281 17,626,825
Other 13 1,768,850
Total 5,997 341,509,287

CLAIM PAYMENT CHART