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Customer Complaints Handling Procedure We are very conscious about customer satisfaction. Having this on mind, the below procedure is introduced to address customer complaints and ensure a resolution at the earliest.

Our Services

We offer unique benefit schemes and provide protection for all segment in general insurance industry. We have adopted new technologies that is designed to make people and government connect effectively

Agrahara

"Agrahara" medical insurance scheme is to uplift the living standards of the public servent & their families

Motor

Motor insurance is to provide financial risk management for their motor vehicles

Non-Motor

Non-motor insurance is to provide risk management for all types of Fire, Marine and Miscellaneous Insurance


SRCC & T

We provide insurance cover for the risk arising out of Strike, Riot, Civil Commotion and Terrorist

Re-insurance

Reinsurance for all type of risks including catastrophic losses

Micro

Micro insurance / Agricultural loan protection



Agrahara claims payments - 2023-01-01 to 2023-09-30

Government servent and Pensioners 183,013 claims settled.
Compensated value Rs: 5631 million.

Agrahara Government Claim Semi Government Claim Pension Claim

FULLY GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 20,896 1,733,642,409
Government hospital admission 74,283 955,322,821
Heart surgery 587 477,794,981
Child birth 15,240 484,226,307
Covid 19 7,188 114,830,262
Death 1,113 724,412,517
Spectacle 51,114 238,593,780
Cancer 2,214 170,537,691
Brain Surgery 30 33,688,613
Kidney 58 30,451,967
Other 160 31,325,930
Total 172,883 4,994,827,278

CLAIM PAYMENT CHART

SEMI GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 2,238 200,588,095
Government hospital admission 2,599 32,043,216
Heart surgery 73 66,759,375
Child birth 660 30,487,676
COVID 19 31 318,000
Death 47 40,700,000
Cancer 76 7,016,517
Other 66 10,019,010
Total 5,790 387,931,889

CLAIM PAYMENT CHART

PENSION CLAIM PAYMENT SUMMAREY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 2,012 92,871,103
Government hospital admission 1,600 9,850,746
Heart surgery 177 83,712,185
Death 323 48,372,200
Cancer 205 13,340,228
Covid 19 15 42,000
Other 8 947,250
Total 4,340 249,135,712

CLAIM PAYMENT CHART


January to December agrahara claims payments

Summary 2022

Agrahara Government Claim Semi Government Claim Pension Claim
Fully Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 21,673 1,735,664,664 31.9%
Government hospital admission 45,074 627,588,290 11.5%
Heart surgery 856 635,092,064 11.7%
Child birth 15,493 579,504,974 10.7%
Covid 19 30,328 677,667,854 12.5%
Death 2,450 734,6777,798 13.5%
Spectacle 43,073 197,203,955 3.6%
Cancer 1,717 144,743,437 2.7%
Brain Surgery 29 31,763,241 0.6%
Kidney 76 34,681,725 0.6%
Other 201 37,137,035 0.7%
Total 160,970 5,435,725,037 100.0%
Claim Payment Chart
Semi Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 2,671 233,771,178 48.3%
Government hospital admission 2,578 31,557,513 6.5%
Heart surgery 98 76,044,409 15.7%
Child birth 813 43,371,157 9.0%
COVID 19 559 9,249,400 1.9%
Death 184 75,794,992 15.7%
Cancer 89 9,314,050 1.9%
Other 83 4,712,500 1.0%
Total 7,075 483,815,199 100.0%
Claim Payment Chart
Pension Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 2,727 119,116,039 37.2%
Government hospital admission 1,530 8,152,870 2.5%
Heart surgery 250 116,287,957 36.3%
Death 471 59,887,500 18.7%
Cancer 209 14,547,420 4.5%
Other 16 2,165,850 0.7%
Total 5,211 320,184,136 100.0%
Claim Payment Chart