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Customer Complaints Handling Procedure We are very conscious about customer satisfaction. Having this on mind, the below procedure is introduced to address customer complaints and ensure a resolution at the earliest.

Our Services

We offer unique benefit schemes and provide protection for all segment in general insurance industry. We have adopted new technologies that is designed to make people and government connect effectively

Agrahara

"Agrahara" medical insurance scheme is to uplift the living standards of the public servent & their families

Motor

Motor insurance is to provide financial risk management for their motor vehicles

Non-Motor

Non-motor insurance is to provide risk management for all types of Fire, Marine and Miscellaneous Insurance


SRCC & T

We provide insurance cover for the risk arising out of Strike, Riot, Civil Commotion and Terrorist

Re-insurance

Reinsurance for all type of risks including catastrophic losses

Micro

Micro insurance / Agricultural loan protection



Agrahara claims payments - 2023-01-01 to 2023-08-31

Government servent and Pensioners 163,960 claims settled.
Compensated value Rs: 4929 million.

Agrahara Government Claim Semi Government Claim Pension Claim

FULLY GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 17,941 1,488,653,501
Government hospital admission 66,423 849,620,801
Heart surgery 520 426,270,411
Child birth 13,765 438,087,314
Covid 19 6,897 109,352,260
Death 952 614,677,546
Spectacle 46,311 215,850,080
Cancer 1,970 150,042,034
Brain Surgery 28 31,288,613
Kidney 45 24,865,645
Other 134 27,902,130
Total 154,986 4,376,610,335

CLAIM PAYMENT CHART

SEMI GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 1,937 173,754,251
Government hospital admission 2,250 28,000,199
Heart surgery 68 61,759,375
Child birth 607 27,852,759
COVID 19 31 318,000
Death 88 39,300,000
Cancer 66 4,799,272
Other 60 8,575,810
Total 5,107 344,359,666

CLAIM PAYMENT CHART

PENSION CLAIM PAYMENT SUMMAREY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 1,781 81,885,958
Government hospital admission 1,382 8,355,400
Heart surgery 144 68,020,059
Death 355 38,175,000
Cancer 184 11,519,139
Covid 19 14 39,500
Other 7 755,650
Total 3,867 208,750,706

CLAIM PAYMENT CHART


January to December agrahara claims payments

Summary 2022

Agrahara Government Claim Semi Government Claim Pension Claim
Fully Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 21,673 1,735,664,664 31.9%
Government hospital admission 45,074 627,588,290 11.5%
Heart surgery 856 635,092,064 11.7%
Child birth 15,493 579,504,974 10.7%
Covid 19 30,328 677,667,854 12.5%
Death 2,450 734,6777,798 13.5%
Spectacle 43,073 197,203,955 3.6%
Cancer 1,717 144,743,437 2.7%
Brain Surgery 29 31,763,241 0.6%
Kidney 76 34,681,725 0.6%
Other 201 37,137,035 0.7%
Total 160,970 5,435,725,037 100.0%
Claim Payment Chart
Semi Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 2,671 233,771,178 48.3%
Government hospital admission 2,578 31,557,513 6.5%
Heart surgery 98 76,044,409 15.7%
Child birth 813 43,371,157 9.0%
COVID 19 559 9,249,400 1.9%
Death 184 75,794,992 15.7%
Cancer 89 9,314,050 1.9%
Other 83 4,712,500 1.0%
Total 7,075 483,815,199 100.0%
Claim Payment Chart
Pension Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 2,727 119,116,039 37.2%
Government hospital admission 1,530 8,152,870 2.5%
Heart surgery 250 116,287,957 36.3%
Death 471 59,887,500 18.7%
Cancer 209 14,547,420 4.5%
Other 16 2,165,850 0.7%
Total 5,211 320,184,136 100.0%
Claim Payment Chart