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Customer Complaints Handling Procedure We are very conscious about customer satisfaction. Having this on mind, the below procedure is introduced to address customer complaints and ensure a resolution at the earliest.

Our Services

We offer unique benefit schemes and provide protection for all segment in general insurance industry. We have adopted new technologies that is designed to make people and government connect effectively

Agrahara

"Agrahara" medical insurance scheme is to uplift the living standards of the public servent & their families

Motor

Motor insurance is to provide financial risk management for their motor vehicles

Non-Motor

Non-motor insurance is to provide risk management for all types of Fire, Marine and Miscellaneous Insurance


SRCC & T

We provide insurance cover for the risk arising out of Strike, Riot, Civil Commotion and Terrorist

Re-insurance

Reinsurance for all type of risks including catastrophic losses

Micro

Micro insurance / Agricultural loan protection



Agrahara claims payments - 2023-01-01 to 2023-01-31

Government servent and Pensioners 6230 claims settled.
Compensated value Rs: 238 million.

Agrahara Government Claim Semi Government Claim Pension Claim

FULLY GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 909 76,740,155
Government hospital admission 2581 33,180,008
Heart surgery 63 54,158,388
Child birth 633 24,353,568
Covid 19 446 6,241,160
Death 77 24,850,001
Spectacle 1417 6,416,350
Cancer 97 10,010,841
Brain Surgery 1 1,200,000
Kidney 1 402,550
Other 5 716,500
Total 6230 238,269,521

CLAIM PAYMENT CHART

SEMI GOVERNMENT CLAIM PAYMENT SUMMARY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 161 14,118,360
Government hospital admission 208 2,515,350
Child birth 57 3,495,010
COVID 19 15 141,000
Cancer 9 112,396
Total 450 20,382,116

CLAIM PAYMENT CHART

PENSION CLAIM PAYMENT SUMMAREY

Claim Type No of Claims Settled Claim Paid Amount (Rs.)
Private hospital admission 293 13,006,964
Government hospital admission 291 1,152,956
Heart surgery 23 10,623,353
Cancer 21 841,647
Other 1 150
COVID 19 5 15,000
Total 562 25,640,070

CLAIM PAYMENT CHART


January to August agrahara claims payments

Summary 2022

Agrahara Government Claim Semi Government Claim Pension Claim
Fully Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 16,179 1,284,114,541 30.6%
Government hospital admission 34,725 491,226,814 11.7%
Heart surgery 622 447,326,835 10.7%
Child birth 11,600 432,662,546 10.3%
Covid 19 28,686 651,287,384 15.5%
Death 1,915 550,034,550 13.1%
Spectacle 33,585 153,435,955 3.7%
Cancer 1,313 105,334,288 2.5%
Brain Surgery 19 21,562,129 0.5%
Kidney 64 22,718,630 0.5%
Other 160 29,938,535 0.7%
Total 128,868 4,189,642,207 100.0%
Claim Payment Chart
Semi Government Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 1,845 161,630,272 47.1%
Government hospital admission 1,608 20,162,253 5.9%
Heart surgery 72 55,491,685 16.2%
Child birth 571 30,423,707 8.9%
COVID 19 536 9,007,900 2.6%
Death 142 56,194,994 16.4%
Cancer 69 6,509,179 1.9%
Other 56 3,459,000 1.0%
Total 4,899 342,878,990 100.0%
Claim Payment Chart
Pension Claim Payment Summary
Claim Type No of Claims Settled Claim Paid Amount (Rs.) Claim Amount %
Private hospital admission 1,738 73,104,791 34.5%
Government hospital admission 923 4,741,527 2.2%
Heart surgery 183 83,958,295 39.6%
Death 301 40,050,000 18.9%
Cancer 121 9,321,167 4.4%
Other 7 831,450 0.4%
Total 3,273 212,007,230 100.0%
Claim Payment Chart